Cable FAQ
Frequently asked questions about Cable Box Pickup and Non Pay Retention. Toll Free: (877) 876-7600
Non Pay Retention
- Q: Why did my cable service get cut off?
- A: Probably because your cable bill needs to be caught up to date for non pay retention.
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- Q: How much do I have to pay to restore my cable service?
- A: We work directly with the subscribers and we accept flexible payment arrangements.
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- Q: Can I pay my account by credit card?
- A:Yes. We also accept cash, checks, and post dated checks for non pay retention.
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- Q: When will my service be restored?
- A: Immediately after the payment posts to the account for non pay retention.
Cable Box Pickup
- Q: Do I need to schedule a cable box pickup appointment?
- A: Call us for a prompt same day cable box pick up. Toll Free: (877) 876-7600.
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- Q: What are the hours for a cable box pickup?
- A: A cable box pick up can be scheduled between hours of 8:00 AM and 8:00 PM.
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- Q: Will I get a cable box pickup receipt?
- A: Yes. We always issue a legible receipt as proof of pick up for your cable box.
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- Q: Where do you pick up my cable box?
- A: At the front door of the home or office.